The www.ebbandflowstives.com website is owned and operated by Ebb & Flow: 25 Wharf Road, St.Ives, Cornwall. TR26 1LF

See our Contact page for our contact details.

These Terms and Conditions govern your use of the www.ebbandflowstives.com website and your relationship with Ebb & Flow. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the www.ebbandflowstives.com website. By using www.ebbandflowstives.com you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights.

SHOPPING WITH www.ebbandflowstives.com

You can Order Products in the following ways:

  • online via this website
  • by telephoning 01736 795910

When you place an Order for a product in any of the ways described above you are offering to buy it for the price stated, subject to these Terms.

When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you if the Product is not available you will be notified by email.

Ebb & Flow may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an Order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.


To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.

Your credit card company may also do security checks to confirm it is you making the Order. All Order details and invoices will be sent with your goods to the delivery address that you specify at the point of placing your Order.


The price for each Product on www.ebbandflowstives.com is shown & paid in UK sterling (GBP).

We always try to make sure that the prices on www.ebbandflowstives.com are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. For more information about our delivery charges for despatches to UK addresses click here.


There will be no contract of any kind between you and us unless we actually dispatch the products to you. Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund. At the moment, the goods are dispatched (and not before), a contract will be made between you and us.


The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order.

Goods will be dispatched as soon as possible, usually between 2 or 3 working days.


We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue.

If you feel you have a complaint you wish to make please email us at ebbandflowstives@hotmail.com


We have a simple but comprehensive returns and refunds policy which means that we can get to the bottom of most queries quickly and easily over the phone. For issues that cannot be dealt with immediately we will endeavour to respond within 24 hours either with a solution or with an expected timescale to put an end to the issue.

For more information on Returns and Refunds, please click here.


We try to keep www.ebbandflowstives.com as up to date as possible but cannot guarantee that particular Product will always be available. All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for the Product.

LIABILITY OF www.ebbandflowstives.com

Ebb & Flow website is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on www.ebbandflowstives.com we will try to correct them as soon as we can. In particular we are not liable to you for the following:

  • Incompatibility of www.ebbandflow.com with any of your computer or telecommunications equipment or software
  • Technical problems or errors or interruptions of www.ebbandflowstives.com
  • To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to www.ebbandflowstives.com

Any technical issue occurred on www.ebbandflowstives.com when placing orders we reservethe right to cancel the order.

Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.


The content of www.ebbandflowstives.com is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of www.ebbandflowstives.com on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute
or use for commercial purposes any of the materials or content on www.ebbandflowstives.com without written permission from us.

No license is granted to you in these Terms and Conditions to use any trademark or service marks of Ebb & Flow.


We may update these Terms and Conditions from time to time and these changes will apply to the use of www.ebbandflowstives.com. If you do not wish to accept the new Terms and Conditions you should not continue to use www.ebbandflowstives.com. If you continue to use www.ebbandflowstives.com after the date on which the change comes into effect, your use of www indicates your agreement to be bound by the new Terms and Conditions.


Ebb & Flow may change or withdraw any part of www.ebbandflowstives.com, or may refuse you access to the web site at any time if we consider it necessary.

Ebb & Flow may also terminate this Agreement and immediately remove, cancel or suspend access to and use of www.ebbandflowstives upon breach of any part of these Terms whatsoever.

Termination shall be without prejudice to Ebb & Flows other rights.

Ebb & Flow acts as principal on its own account and not as agent for you or any other person.

If Ebb & Flow does not enforce any provision of this agreement such will not be considered a continuing waiver.

In the event that any part of these Terms is held to be unenforceable, such part will at Ebb & Flows option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

These Terms constitute the full agreement between you and Ebb & Flow and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

Since we are only aiming www.ebbandflowstives.comat the UK market, we cannot guarantee that it accords with local laws of any other countries. Use of Ebb & Flow and these terms are subject to the laws of England and the jurisdiction of the English Courts.